Accessibility standards

Our goal for the website is that all pages should meet the Priority 2 (Level AA) checkpoints of the World Wide Web Consortium’s Web Content Accessibility Guidelines.
A limited number of pages, such as those displaying maps, do rely on JavaScript and will not be accessible to users of certain assistive technologies or users who have turned off JavaScript in their browsers.
We will continue to try to improve the accessibility of the website, and your feedback is important to us for this


This website has been tested on Internet Explorer, Chrome, Safari for the Mac and Firefox.

Accessibility Toolbar

The One Click Accessibility toolbar located at the top right hand corner enables users to make the following adjustments to improve their website experience, the adjustments are as follows:

  •  Resize font (increase/decrease)
  • Grayscale
  • Negative Contrast
  • High Contrast
  • Light Background
  • Links Underline
  • Readable Font

Controlling text and colours in your web browser

You can specify the font sizes, styles and colours and foreground and background colours of Web pages displayed on your computer screen, even if the author of the webpage has already specified these. You can also specify the colour used to indicate links in Web pages, or a special colour for links that are used only when the mouse passes over the link. This is useful if you have low vision, need larger fonts, or need high-contrast colours. You can set Internet Explorer to use the colours and fonts you specify, your default Windows colours and fonts, or the settings you specify in your own style sheet. If you use the Internet Explorer or Netscape browsers to view the Internet, the following guidelines will enable you to enlarge the size of the text and control the colours on your screen.


Microsoft Internet Explorer for PC

• Open your Internet Explorer Web Browser

• Select ‘Tools’ from the menu at the top of your window

• From the options which appear, select ‘Internet options….’

• Click on the ‘General’ tab

• Click on the button marked ‘Accessibility’

• To change your font size, select the checkbox marked ‘Ignore font sizes specified on Web pages’

• To remove background and font colours, select the checkbox marked ‘Ignore colours specified on web pages’

• Click OK (and again if necessary)

• Select ‘View’ from the menu at the top of your window

• From the options which appear, select ‘Text size’

• Select your desired text size

Microsoft Internet Explorer for Apple Mac

• Open your Internet Explorer Web Browser

• Select the ‘edit’ menu at the top of your window

• From the options menu which appear, select ‘preferences’

• Click on ‘web content’

• Deselect the button marked ‘show style sheets’

• Return to the list of preferences

• Click on ‘web browser’

• Select ‘language/fonts’

• Select the font size you require


• Select the ‘tools’ menu, then click ‘options’, then click ‘fonts & colours’.

• Choose the font you want to use, and tick ‘always use my fonts’ check box, then click ‘OK’.

PDF and accessibility

Visually impaired users may have trouble reading PDF files with screen reader software. To overcome this you can go to the Access Adobe website and use their online conversion tools for Adobe PDF Documents.



We are always looking for ways we can improve the accessibility of our website, so if you notice any problems or have any suggestions on how we can improve the site, we would love to hear from you.

Please email [email protected] or call  0203 848 4670.